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Schwab Intelligent Portfolios

Responsibility

Product Designer
UI Designer
Interaction Designer

Schwab Intelligent Portfolios' simple, intuitive interface makes investing more accessible, easier to understand and a lot less work. The 
product builds, monitors and re-balances fully diversified portfolios without service or management fees.

Launched March 2015

Following Initial Product Launch

UX and development teams began to increase consistency across the web product
.

 Compact native and tablet design began for both iOS
 and Android platforms.

Over $21 billion in assets under management in the Schwab Intelligent Portfolio product.

Approximately $2.6 trillion in assets under Charles Schwab wealth management overall.

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goal

Goal Tracker

Set Up & Track an Investment Goal

Goal Tracker provides daily monitoring of whether a
 goal is On Target, Off Target, or At Risk by projecting
 hypothetical portfolio performance.

The product tracks progress against a goal over time
 and allows adjustments to variables, such as
 contributions. The impacts of the changes to their goal are reviewed with the user for review, before saving.

Automatic tax-loss harvesting for portfolios with $50,000.

"I literally had to do nothing else but sign up and transfer the funds.
 I can't speak highly enough of it."

— Schwab Intelligent Portfolios Customer

customer journey

Customer Journey

Understanding Customer Needs and Obstacles

The Intelligent portfolios customer journey map was created to visualize the steps a customer moves through as they strive to meet financial goal(s).

Interaction Process

Early Wire Frames

Initial wires presented retirement saving and retirement withdrawal together. UX Team and Product Owners discovered during some collaborative rapid prototyping that this approach was too complex. Later versions of the interaction wires would show Retirement Saving and Retirement Income as two separate states.

wire frame
sketch

Low Fidelity Process

Goal Setup

Information Design

Explored a couple different interactions for goal setup. A horizontal meter to communicate confidence and progress against a goal seemed simpler at first. However after some exploration the product owner and UX agreed the best way to communicate the details of future return scenarios visually, was with a Monte Carlo simulation chart.

Speech Recognition Sketches

Easier Data Entry

Conversational Goal Set-up

Setting up a goal can be more conversational. Customers may enter data by speaking and automatically be advanced through the form on their mobile device. Making it much easier to input data.

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