I'm a Service Designer, Senior Product Designer, and UX Researcher with 14+ years shaping digital products and end-to-end experiences: problem framing, user research, interaction design, and cross-functional journey mapping.
Prior experience, systems thinking, and collaborative mapping in FigJam inform what to build. I spot where users and internal teams are likely to get stuck, then design the service and system that fixes it and holds up at scale using Figma. I've done this across fintech, enterprise, and healthtech, at companies like Charles Schwab, Dell, and Bazaarvoice.
Open to senior UX Design, Service Design, and UX Research roles. Contact me at rustyxviii@gmail.com.
Skills
Accessibility (WCAG)
Content Design
Design Strategy
Design System Governance
Information Architecture
Interaction Design
Journey Mapping
Prototyping
Qualitative Research
Quantitative Research
Service Blueprinting
Systems Thinking
Usability Testing
User Interviews
Visual Design
Tools
AI Design Tools (Claude, Gemini, ChatGPT)
Adobe Creative Cloud
Atlassian (Jira & Confluence)
Canva
Dovetail
Figma & Fig Jam
Google Workspace
HTML/CSS (Basic Knowledge)
Loom
Miro
Notion
Service Mapping Tools
UserTesting
Selected Experience
Territory Sales Representative | Provider Experience & Marketing
Grand Ave Pharmacy
Senior Content Designer
UPLIFT Desk
Lead Product Designer
Realized Holdings
AIGA Changemaker Series
Collaborative Civic Design Initiative
Senior UX Designer
Charles Schwab
Senior UX Designer
Dell Global Site Design Team
Webby Award Information Architecture
Junior Art Director
T3 (The Think Tank) Ad Agency
Gold SIAA Award JPMorgan Chase, Times Square Video Billboard
BFA in Graphic + Interactive Communications
Ringling College of Art & Design
Coexistence Sarasota contest winner, the Florida Holocaust Museum